When renting out your home you may come across tenants at some point that are not the easiest to handle. But the problem may not necessarily be with the tenants. You as the landlord or your property management company may not have may the renting experience the best it could be for those tenants. If you follow the below 5 steps, it will help give your tenants the best possible renting experience.
Professionalism: Never miss an opportunity to show the resident you are a true professional in everything you do. If you hire a property management company to manage your rental they will make sure they respond to your tenants in a professional matter, however if you are managing the property yourself, keep that same mentality in mind.
Empathy: Renters should not be looked at as people who are just paying rent. If they have concerns with the property or are going to be late with rent one month, take into consideration their feelings and how you would feel if you were in their place.
Reassure: Tenants want to know that if you say you are going to do something that you will do it. Never over promise what you will do for them.
Overlook: If your tenants say or do something that comes off negatively, you should over look this and remain professional and respond in a positive way,
Resolve: Determine what resolution is going to be satisfactory for your tenant and work from there. Get as close to that resolution as possible, then present the tenant with what you can do for them.