Tenant Maintenance FAQs
Q: How do I place a maintenance request?
A: You can make a maintenance request or work order two ways:
1. Go to the portal located at http://renterswarehouse.com/maintenance-request-form and select “Tenant.” This will direct you to your Resident Maintenance Portal to input your request.
2. Call your local office or 1-855-845-0771 to speak with your Renters Warehouse Maintenance Team.
Q: Whom do I call after hours?
A: We are open to take your calls from 7 am central time to 7 pm central time. However, you can submit any requests (regular or emergency) 24/7 via the portal OR you can call our after hour’s emergency maintenance line at (888)744-8299 for emergency requests. To access your maintenance portal, please visit http://renterswarehouse.com/maintenance-request-form and select “Tenant.”
Q: What is the process for emergency maintenance requests?
A: If we receive an emergency maintenance request, we will immediately dispatch a vendor and have the
work completed. Emergency maintenance requests are defined as:
- No Utilities (electric, water, HVAC – temperature dependent)
- Significant storm damage
- Significant threat to life, health, safety
Q: How do I see the progress of my maintenance requests?
A: Your portal will have a listing of all maintenance requests where you can view updates on your work orders and communicate with our Maintenance Team. You can also call Renters Warehouse at your local office or 1-855-845-0771 for an update.
Q: How long does it typically take to schedule a vendor for a maintenance request?
A: Depending on your home, we may have to call for approval. We contact the owners as quickly as possible to provide them the most information available. Once we have approval, a vendor is dispatched to diagnose and fix the issue at your home.
Q: Does the owner pay for every maintenance request?
A: No. Accidents happen. Your child might clog up the toilet with a toy or maybe you have a pet that damaged the carpet. No problem. We understand! We evaluate each invoice and situation to determine if it is the owner’s responsibility or a tenant’s responsibility to pay for the maintenance work.
Q: If I have to pay, how can I do that?
A: You can pay via your AppFolio portal – the same place that you pay rent.
Q: What are my options for communications?
A: You may receive maintenance communications via email, phone and text messages. When you log into your portal, you can choose to opt-in or out of text messages. We will also message you in the portal to provide updates on your work orders. You have the ability to message your Renters Warehouse Maintenance Team through the portal as well. Visit http://renterswarehouse.com/maintenance-request-form and select “Tenant” to sign up for the Renters Warehouse Resident Maintenance Portal.
Q: I did not receive access to any “portal” to use for the Renters Warehouse Maintenance services. How do I sign up?
A: Signing up for the portal is just a few easy steps!
- Visit http://renterswarehouse.com/maintenance-request-form and select “Tenant.”
- Click “Sign Up” in the Resident Maintenance Portal.
- Enter your email address on file with Renters Warehouse to receive an email with a link to finish registering.
OR, you may also contact us at 1-855-845-0771 for assistance.