Renters Warehouse, one of the leading residential property management firms in the U.S., is pleased to announce it has received an "A" rating from the Better Business Bureau (BBB) after meeting the BBB's eight Standards of Trust and earning BBB Accreditation.
The company is very proud to stand by its commitment to practicing excellence in customer service and adhering to all BBB Standards.
"We have been working hard to drive consistent, professional and superior 5-star service across the board at Renters Warehouse," says Kevin Ortner, CEO. "From marketing properties to finding quality tenants to collecting rent and efficiently coordinating maintenance solutions - and much, much more, we aim to be the gold standard in the single-family residential property management space for both tenants and homeowners alike. Earning this company-wide BBB Accreditation is an important part of our customer-centric DNA as a company."
Renters Warehouse is one of the largest and most awarded residential property management companies in the U.S., managing more than 18,000 homes for over 13,000 investors across the country, and over $3 billion worth of residential real estate. Its new Portfolio Services Division uniquely serves larger, mid- to institutional-level real estate investors with both centralized services and local market expertise and staff.
For more than 100 years, BBB has provided Business Profiles to provide consumers and businesses information on business in order to help them make wise buying decisions. In 2015, people turned to BBB more than 172 million times for BBB Business Profiles on more than 5.3 million businesses and Charity Reports on 11,000 charities, all available for free at bbb.org.
Prior to receiving its Accreditation, Renters Warehouse's corporate offices across the country each had their own BBB ratings. Now with a system-wide BBB Accreditation, any and all complaints will be sent to the Renters Warehouse Headquarters in Minnesota, the entity that will now determine the company's BBB grade.
"We have worked tremendously hard to transition into a company offering centralized services to customers large and small across the country," explains Trent Zachmann, Renters Warehouse's VP of Operations. "We continue to work to standardize and professionalize all of our corporate locations using quality control processes and procedures. This new BBB Accreditation allows us to manage and respond to all customer feedback from one, national center of excellence while our footprint across the country continues to grow."
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